Terms & Conditions and Policies

Shipping Policies

We aim to dispatch all items within 1 working day of the order being placed. We ship all items via Royal Mail tracked delivery. Low value items such as springs or washers are sent via non-tracked standard delivery.

Terms & Conditions

Our refund and returns eligibility lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange unless there is a fault with the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or write to our Facebook page for full details.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

PRIVACY STATEMENT

We do not collect personal information about you when you visit this web site, unless you choose to provide this information to us.

E-mail Privacy Notice
If you choose to provide us with personal information, by e-mail or by filling out a form you will reveal your e-mail address and any other information you include. We will use this information to help us fulfil your order or respond to your enquiry. We do not share your e-mail with any other outside organisations or individual. We do not collect personal information for any purpose other than to respond to you. Any e-mail or form submitted, once dealt with, is destroyed and not kept on file. Any personal data or images sent to us for the anti-fraud verification is immediately destroyed upon verification. We are against spam and we will only ever email you when necessary regarding an order or if you specifically sign up to our monthly newsletter.

Links to Other Sites
Our website has links to other websites. When viewing another website you are subject to the privacy policy of the new site. We will not be held responsible for the content of any other website nor do we endorse sites that we link to.

Information Collected and Stored Automatically
We do not gather or store any information about your visit automatically. If you do nothing during your visit but browse through the website, read pages, or download information, no personal information is collected.

Information requested for anti-fraud purposes
Sometimes, we may require that you send us proof of your name and address before the goods will be dispatched. This is a simple anti-fraud measure to prevent people from paying with stolen paypal accounts or fraudulent credit cards. When you send your anti-fraud document, you are more than welcome to blank out any personal information from the document, as we only need to see your matching name and address to check that the order is genuine. We destroy any and all of the documents that you send us after verification has been passed.

Disclosure
We do not disclose, give, sell or transfer any personal information about our visitors, unless required by law.

Need help?

J Kenny & Co. is part of CJS Sales & Services Ltd company number 07214542 registered office: Abbeyfields, Meadow Lane, Wickford, Essex, SS11 7DY